Standard Return Policy: If you've changed your mind and would like to return your order, we accept returns for refund, store credit, or exchange within 7 days of delivery. Sale items and items purchased with a discount code can be returned for store credit or exchange only. Full-priced items may be returned for a refund.
If you would like to return an item email us at firstname.lastname@example.org before shipping any items back to us and detail the reasons for your return and wait for a return approval from Lady Grey Jewelry.
To be eligible for a return your item must be in its original packaging, unused/unworn, and in the same condition in which you received it. You must include your name and order number inside the package for us to process your return. Please use a trackable shipping service, such as UPS or FedEx, and purchase shipping insurance. We do not guarantee that we will receive your returned item and cannot provide any form of reimbursement if your item is not received. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once your return is received and inspected we will notify you of the approval or rejection of your return. If you are approved, your refund, store credit, or exchange will be processed within 5 days.
If 7 days have gone by since your item was delivered we, unfortunately, cannot offer you a refund or exchange.
Refunds (if applicable- full-priced items only)
Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 days.
Exchanges (if applicable)
We are happy to exchange items or sizes within 7 days of delivery, just send us an email at email@example.com with your order number detailing what you would like to exchange. Depending on where you live the time it may take for your exchanged product to reach you may vary. Please use a trackable shipping service such as UPS or FedEx, purchase shipping insurance, and include your name and order number inside the package. We cannot guarantee that we will receive your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, check your bank account again to double-check.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Sale items may be returned for Store Credit or Exchange only within 7 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Other reasons for return:
To cancel an order: If you need to cancel your order for any reason, please email email@example.com within one hour of placing your order. Once your item has been shipped we cannot cancel an order and you must wait to receive the item and then initiate a return.
Damaged on arrival: If for any reason your item arrives damaged or broken from shipping, please send pictures and a description of the damage to firstname.lastname@example.org as soon as it is received. Once reviewed and approved, we will send you a return label and instructions to process an exchange for a new item or refund upon return if you so choose.
Incorrect product: In the unlikely scenario that you've received a product, color, or style other than what you ordered please send pictures and your order number to email@example.com detailing the issue as soon as it is received. Once reviewed and approved, we will send you a return label and instructions to exchange it for the correct item, or we will refund you upon return of the product if you so choose.
Repairs: We are happy to repair or replace any jewelry within 6 months of purchase due to faulty or broken parts during normal wear and tear. Unfortunately, we cannot replace any lost jewelry, but if you've lost a component (pendant, clasp, etc.) please do inquire and we will see how we can help. If you have a piece of Lady Grey Jewelry that needs repair after 6 months please let us know! As long as the item is repairable we will do anything we can to keep it looking brand new (but if you accidentally ran over it with your car and smashed it to pieces- we probably can’t help you) Email us photos, a description of the issue, and proof of purchase to firstname.lastname@example.org and we will let you know if we can repair the item for you. The customer is responsible for shipping both ways, but we are happy to provide approved repairs for free or a small charge for replacement parts if necessary. You will be notified of any possible cost for approval before we begin repairs. All repairs after 6 months of purchase are taken on a case-by-case basis.