Home / Return Policy

 

We accept returns for refund, store credit, or exchange within 7 days of delivery. Sale items and items purchased with a discount code can be returned for store credit or exchange only.  Full priced items may be returned for refund.  

If you would like to return an item, email us at info@ladygreyjewelry.com before shipping any items back to us and detail the reasons for your return and wait for a return approval from Lady Grey Jewelry.

To be eligible for a return, your item must be in its original packaging, unused/unworn, and in the same condition in which you received it.  You must include your name and order number inside the package in order for us to process your return. Please use a trackable shipping service, such as UPS or FedEx, and purchasing shipping insurance. We do not guarantee that we will receive your returned item and cannot provide any form of reimbursement if your item is not received. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once your return is received and inspected, we will notify you of the approval or rejection of your return. If you are approved your refund, store credit, or exchange will be processed within 5 days.

If 7 days have gone by since your item was delivered, we unfortunately cannot offer you a refund or exchange.  

Refunds (if applicable- full priced items only)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 days.

Exchanges (if applicable)

We are happy to exchange items, or sizes, within 7 days of delivery, just send us an email at info@ladygreyjewelry.com detailing what you would like to exchange. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please use a trackable shipping service, such as UPS or FedEx, purchasing shipping insurance, and include your name and order number inside the package. We cannot guarantee that we will receive your returned item.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ladygreyjewelry.com.

Sale items (if applicable)

Sale items may be returned for Store Credit or Exchange only within 7 days. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.