Perennial Ring

The Lady Grey collection features pieces constructed in Sterling Silver or Bronze and finished with Sterling Silver, Rhodium or 14K Gold plating.

We recommend cleaning your plated jewelry using a damp, soft cloth. Do not use harsh chemicals, jewelry cleaners, or polishing cloths, as this will affect the finish.

The designers recommend the following tips to keep your Lady Grey jewels looking their best:

• To keep your jewelry from tarnishing (especially silver) we highly recommend keeping your pieces in a plastic bag or airtight container when not in use. Over time, metal can slightly discolor from contact with skin oils and exposure to various environmental elements.
• Avoid contact with soaps, hairspray, moisturizers, and if possible, water. As with all jewelry, soap and water can cause gunky buildup and sometimes erosion within the crevices of the piece over time.
• Avoid wearing your jewelry at the beach, swimming pool, while exercising or playing sports. Chlorine and related chemicals can discolor and severely damage jewelry as well as loosen stones and settings. Limit contact with rough surfaces and other metals in order to avoid scratching and changes in color.
• Limit rough use and sleeping in the jewelry to slow down the natural process of “wear and tear” and to protect the finishes on the piece.

For any questions or further information, please read our FAQ's and feel free to contact us! info@ladygreyjewelry.com

We accept returns for refund, store credit, or exchange within 7 days of delivery. Sale items and items purchased with a discount code can be returned for store credit or exchange only.  Full priced items may be returned for refund.  

If you would like to return an item email us at info@ladygreyjewelry.com before shipping any items back to us and detail the reasons for your return and wait for a return approval from Lady Grey Jewelry.

To be eligible for a return your item must be in its original packaging, unused/unworn, and in the same condition in which you received it.  You must include your name and order number inside the package in order for us to process your return. Please use a trackable shipping service, such as UPS or FedEx, and purchase shipping insurance. We do not guarantee that we will receive your returned item and cannot provide any form of reimbursement if your item is not received. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once your return is received and inspected we will notify you of the approval or rejection of your return. If you are approved, your refund, store credit, or exchange will be processed within 5 days.

If 7 days have gone by since your item was delivered we unfortunately cannot offer you a refund or exchange.  

Refunds (if applicable- full priced items only)

Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 days.

Exchanges (if applicable)

We are happy to exchange items or sizes within 7 days of delivery, just send us an email at info@ladygreyjewelry.com detailing what you would like to exchange. Depending on where you live the time it may take for your exchanged product to reach you may vary. Please use a trackable shipping service such as UPS or FedEx, purchase shipping insurance, and include your name and order number inside the package. We cannot guarantee that we will receive your returned item.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, check your bank account again to double check.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ladygreyjewelry.com.

Sale items (if applicable)

Sale items may be returned for Store Credit or Exchange only within 7 days. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.